Couple Charged Nearly $30K for Uber Ride: 'Worst Way You Could Possibly Start Your 5-Year Anniversary'

A California couple’s planned romantic getaway in Guatemala for their wedding anniversary was derailed after they were charged nearly $30,000 for an Uber ride.

However, she said that after arriving at the airport, her husband, Douglas Ordonez, who was traveling to Guatemala from the United States, called to tell her that his credit card had been declined. “He checked our bank account and saw the almost $30,000 charge, and we both were like, ‘What the hell? What do we even do?'” she said.

Adams told the outlet that instead of having to pay 30,000 Costa Rican colones, which is roughly $55 in U.S. currency, she was charged in dollars.

“That’s the worst way you could possibly start your 5-year anniversary,” Ordonez told Insider.

It left them both “feeling helpless,” Adams told the outlet.

“Obviously, I knew that it was a mistake, but it’s still shocking when you see that on your account,” she added.

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The couple claimed that although they typically charge Uber rides to their credit cards, they mistakenly charged this one ride to their debit card.

Adams also told Newsweek that the California-based bank had told her to get in touch with Uber to have the charge reversed, but she alleges that it was difficult to get a hold of the company.

Speaking with Insider, she said she’ll “probably never use Uber ever again just knowing that their customer service is really horrible.”

In a statement, a spokesperson for the ride-sharing company said they “promptly addressed the issue” after learning of it.

source: people.com